frequently asked questions
Q: Do you offer a designer discount?
Q: How much wallpaper or fabric should I order?
q: do you take returns on wallpaper, fabric & rugs?
a: we do! we'd love to work with you. please sign up for a trade account here and let us know what you're interested in.
a: we recommend asking your wallpaper hanger or upholsterer to make an estimate based on the width of the goods and the length of the pattern repeat. for wallpaper, some is sold in linear yards and some is sold in rolls. to give you an idea of how much wallpaper you may need, one linear yard is 3 feet long and the width of our wallpaper is 27"; so in a room with 8 foot ceilings, 3 yards will cover one "drop" (27" w) with a foot of excess, our fabric is sold in linear yards and the amount will vary greatly depending on the project.
a: we do not take returns on wallpaper, fabric or rugs because of the custom nature of the goods. we highly recommend purchasing a sample before ordering yardage of the wallpaper or fabric. for all other items (bedding, pillows & accessories) check out our return policy at the bottom of this page.
Q: How large are the wallpaper & fabric samples?
a: our wallpaper & fabric samples come with a small cutting for color, along with a spec sheet outlining the full repeat of the pattern and information on how to order.
q: can i order less than the minimum for wallpaper & fabric?
a: unfortunately our minimums are strictly enforced! we are not able to complete orders that are less than the minimums stated in the product description, under any circumstances.
q: do you ship internationally?
a: right now, we only ship within the united states from our website but please feel free to contact us for a custom shipping quote to anywhere in the world.
q: do your pillows come with inserts?
a: most of our pillows are sold with down inserts, with the exception of our pillows from tulu textiles and clare frost. these pillows ship from istanbul, turkey; to save on shipping costs, they do not include inserts.
if you have any other questions, feel free to reach out to us at firstname.lastname@example.org
and someone will be happy to help you!